Twilio Integration and Messaging Policy – Relay Software LLC

Effective Date: August 1, 2025
Last Updated: August 1, 2025

Introduction

Relay Software LLC (“we,” “our,” or “us”) uses Twilio’s communication platform to deliver essential messaging services to users of our towing software products, including web and mobile applications. This policy outlines how we use messaging, how users can control their preferences, and how we comply with relevant legal and carrier requirements.

Use of Messaging Services

We use Twilio to send transactional messages such as:

• Service or dispatch confirmations

• Status updates for active service requests

• Password resets and account authentication

• Driver or customer communications

We do not send marketing or promotional content via SMS or voice without explicit user consent.

Consent and Opt-In

We only send SMS messages to users who have opted in by:

• Registering through our web or mobile applications

• Interacting with our SMS services via keyword-triggered workflows

This opt-in is documented and securely stored.

Opt-Out Mechanism

You can opt out of receiving SMS messages at any time by:

• Replying with “STOP” or similar recognized opt-out keywords

• Updating your notification preferences in our web app or mobile app

Once you opt out, you will no longer receive SMS messages from us unless you opt in again.

Message Frequency

We send only relevant messages when necessary. Message frequency varies based on user activity and system usage. We make efforts to avoid excessive messaging.

Emergency Backup Contact

In the rare event of a service disruption or Twilio failure, we may use an emergency backup phone number: (408) 410-2219.

Compliance and Registration

Relay Software LLC is fully compliant with:

• Twilio’s Messaging Policy

• Twilio’s Acceptable Use Policy

• A2P 10DLC campaign registration requirements for business SMS in the U.S.

All numbers and use cases are registered and verified per Twilio and carrier requirements.

Contact Us

If you have questions about this policy, please contact:

Relay Software LLC
📍 8605 Santa Monica Blvd, PMB 759771
West Hollywood, CA 90069-4109
📞 (408) 410-2219
📧 support@relaytow.com

🔒 Privacy Policy – Relay Software LLC

Effective Date: August 1, 2025
Last Updated: August 1, 2025

Relay Software LLC respects your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, in compliance with U.S. federal law and California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect the following types of personal information:

• Contact Data: Name, phone number, email, address

• Account Data: Username, password, registration method

• Usage Data: IP address, browser type, pages visited, interactions

• Service Data: Communications and dispatch records related to use of our towing software

• Location Data: If enabled by the user, location for dispatch or service tracking

We do not knowingly collect data from children under 13 years of age.

2. How We Use Your Information

We use your data to:

• Provide, operate, and maintain our software and services

• Send transactional communications (via email or SMS)

• Improve our platform and user experience

• Detect and prevent fraud or misuse

• Comply with legal obligations

3. How We Share Your Information

We may share your data with:

• Service Providers (e.g., Twilio, Stripe, AWS) to deliver services

• Law enforcement when required by legal process

• Third parties only with your explicit consent

We never sell your personal information.

4. Your Rights Under CCPA (California Residents)

If you live in California, you have the right to:

• Know what personal data we collect and how it’s used

• Request access to your data

• Request deletion of your data

• Opt out of the sale of personal data (we do not sell your data)

• Not be discriminated against for exercising these rights

To submit a request, contact: support@relaytow.com

5. Data Security

We implement industry-standard safeguards such as encryption, secure servers, and access controls. However, no system is 100% secure.

6. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes.

7. Updates to This Policy

We may update this policy occasionally. When we do, we’ll notify users via app or email. Continued use of our services implies consent to the updated policy.

8. Contact Information

For questions or privacy requests:

Relay Software LLC
📍 8605 Santa Monica Blvd, PMB 759771
West Hollywood, CA 90069-4109
📧 support@relaytow.com
📞 (408) 410-2219

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