Data Deletion Policy

We value your privacy and give you control over your data.

• Account Creation: Our app uses Auth0 for account authentication. You can create an account using your email and password or supported sign-in methods.

• Account Deletion: You may delete your account at any time through the app’s settings.

• Data Deletion: Once your account is deleted, your login credentials are removed from Auth0. If you would like all associated data deleted from our systems, please contact us at support@relaytow.com and we will permanently erase your data in accordance with our retention and privacy policies.

• Retention: We only keep user data as long as necessary to provide services or comply with legal obligations.

If you have questions, contact us at support@relaytow.com.

Effective Date: August 17, 2025
Last Updated: August Sep 22, 2025

Relay Software LLC (“we,” “our,” or “us”) uses Relay Software LLC
📍 8605 Santa Monica Blvd, PMB 759771
West Hollywood, CA 90069-4109
📞 (408) 410-2219
📧 support@relaytow.com

🔒 Privacy Policy – Relay Software LLC

Effective Date: August 1, 2025
Last Updated: August 1, 2025

Relay Software LLC respects your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, in compliance with U.S. federal law and California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect the following types of personal information:

• Contact Data: Name, phone number, email, address

• Account Data: Username, password, registration method

• Usage Data: IP address, browser type, pages visited, interactions

• Service Data: Communications and dispatch records related to use of our towing software

• Location Data: If enabled by the user, location for dispatch or service tracking

We do not knowingly collect data from children under 13 years of age.

2. How We Use Your Information

We use your data to:

• Provide, operate, and maintain our software and services

• Send transactional communications (via email or SMS)

• Improve our platform and user experience

• Detect and prevent fraud or misuse

• Comply with legal obligations

3. How We Share Your Information

We may share your data with:

• Service Providers (e.g., Twilio, Stripe, AWS) to deliver services

• Law enforcement when required by legal process

• Third parties only with your explicit consent

We never sell your personal information.

4. Your Rights Under CCPA (California Residents)

If you live in California, you have the right to:

• Know what personal data we collect and how it’s used

• Request access to your data

• Request deletion of your data

• Opt out of the sale of personal data (we do not sell your data)

• Not be discriminated against for exercising these rights

To submit a request, contact: support@relaytow.com

5. Data Security

We implement industry-standard safeguards such as encryption, secure servers, and access controls. However, no system is 100% secure.

6. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes.

7. Updates to This Policy

We may update this policy occasionally. When we do, we’ll notify users via app or email. Continued use of our services implies consent to the updated policy.

8. Contact Information

For questions or privacy requests:

Relay Software LLC
📍 8605 Santa Monica Blvd, PMB 759771
West Hollywood, CA 90069-4109
📧 support@relaytow.com
📞 (408) 410-2219

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